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 Operations Manager Date Posted: Feb-14-2017 
Company Unicomer St. Kitts
Address Basseterre, , St. Kitts
Deadline Mar 3rd, 2017
Category Executive and Management
 Job Description

    Unicomer (St. Kitts & Nevis) Limited is seeking to recruit an Operations Manager

     
    The incumbent will be required to manage the total operations of the Sales, Technical Service and Logistics & Distribution departments ensuring company targets are achieved, and all the respective departments are functioning according to company standards in collaboration with key stakeholders of the business.  
     
    PRINCIPLE ACCOUNTABILITIES: 
     
    Driving Business Results  
     
    - Provide input into annual sales targets to deliver revenue and Store Retail Profit Targets; support the communication and translation of annual sales targets and milestones for assigned functional areas  
     
    - Develop and implement localized sales promotions and initiatives, by leveraging local calendar, territory and customer insight, in collaboration with other functional heads to deliver revenue, Store Retail Profit targets  
     
    - Recommend and Coordinate store-level customer loyalty and retention programs, in collaboration with Sales Leadership and Customer Experience Manager to retain and grow customer base and maximize revenues  
     
    - Apply, review and analyze functional areas productivity metrics and Sales management programs; planning and communicating results to monitor and deliver or exceed revenue, Store Retail Profit, Net Promoter and CSAT targets  Inventory Management
     
    - Maintain and ensure adherence to Stock Management Standards to protect the company from stock losses  
     
    - Co-ordinate the stocktaking activities of the relevant functions in accordance with company policy and ensure that stock losses are kept to a minimal and within loss target ratios  
     
    - Manage stock levels and make key decisions about stock control; secures merchandise by implementing security systems and measures and ensures adherence to appropriate store and functional areas security procedures  Operational Efficiency  
     
    - Monitor and Review business processes, systems, policies and work flows in collaboration with functional areas to enhance customer experience, improve staff productivity levels and ensure alignment with company goals  
     
    - Maintain and Ensure adherence to retail, visual merchandising and customer experience standards to enhance store ambiance and the customer experience  
     
    - Lead the Technical Services Department; ensuring standards are maintained regarding quality of repairs and turn-around time in keeping with the Company’s customer service proposition.  
     
    - Assist in Developing Technical Services operational strategy to deliver and manage approved budgets to maximize profits and other relevant business targets.  People Leadership
     
    - Implement metrics, sales incentive plans and commission structures in collaboration with manager to motivate employees to increase sales & productivity, optimize product mix and improve profits  
     
    - Effectively lead, motivate and manage performance of team members towards attainment of KPI’s and metrics; encouraging ongoing performance management and feedback to ensure focus and stretch and achieve business objectives  
     
    PERSONNEL SPECIFICATIONS
     
    Qualifications & Experience
     
    • BA or other business related degree
     
    • Retail management and retail standards
     
    • 3 -5 years in a Management role, preferably in retail
     
    • Microsoft office, COSACS or other POS experience 
     
    Interested persons should forward their applications to: Natashua_Charles@unicomer.com on or before 3th March 2017. Only suitable applicants will be acknowledged. 

     

 Contact Information
Company Unicomer St. Kitts
Department Human Resource
Address Basseterre, , St. Kitts
Phone n/a
Email lc_humanresource@unicomer.com

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