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Posted: Wednesday 20 March, 2013 at 4:04 PM

U.S. Embassy Barbados – New Visa Appointment Scheduling System Frequently Asked Questions

Press Release

    How is the new process different?

     

    Under the existing process, an applicant fills out the online DS-160 application and schedules an interview.  The fee is currently paid at the interview through a cashier in cash only.  Then after the interview, the applicant makes courier arrangements.

     

    Under the new process, an applicant can fill out the application, pay the interview fee and schedule the appointment online at http://barbados.usvisa-info.com.  This can be done 24 hours a day, seven days a week from the comfort of home.  Then, all they have to do is attend the interview.  The new process is designed to streamline the process and will reduce the amount of time each applicant spends at the Embassy.

     

    Additionally, the new process includes substantially expanded Call Center hours:

     

    Monday-Friday:  7:00am-9:00pm (local time)
    Local telephone: 246-620-3399
    From within the U.S.:  703-439-2357

     

    Will the new process affect the wait time to get an appointment or print a visa?
    No.  The wait time fluctuates based on visa demand, which tends to be seasonal.  Generally, visas will be printed within 5-7 business days.

     

    How will the change affect people who are already scheduled?
    All applicants with existing interview appointments will be processed under the old system.   Those applicants must pay the cashier on the day of the interview.  All applicants can contact the Call Center beginning March 21, 2013 with any questions.  

     

    If an applicant has completed the online application but has not made an appointment, they should schedule one under the new system on March 21.  Those applicants should arrive at the Embassy as instructed in their confirmation email and bring a Scotiabank payment receipt (for cash payments only).

     

    How will the courier service change?

     

    The courier service will not change substantially.  Under the new system, applicants can pick up their passports at no additional cost from the DHL office in Barbados.  DHL representatives will also be on site to arrange delivery to another location or island within the consular district at an additional cost.  Applicants may also bring their own pre-paid courier delivery slip to arrange for home delivery.

     

    How does payment work?  Do I need a credit card?

     

    All applicants paying online or by phone must have a credit card.  Applicants located in Barbados can pay either by cash or credit card at Scotiabank locations.  The bank will then provide a receipt that applicants can enter into the website to schedule their appointment.  Applicants located on other islands who do not have credit cards can obtain assistance from friends or family members to complete payment.

     

    Please note that the Embassy will no longer accept payments for those who booked under the new system.

     

    What if someone does not have online access?

     

    The existing process requires all applicants to complete the visa application, the DS-160, online.  That requirement is not changing.  If an applicant is not comfortable paying with a credit card online, they can contact the Call Center and complete the process by phone. 

     

    For Barbados residents only, applicants who want to pay cash will need to access their online account and print a payment slip to take to Scotiabank.  Applicants who do not have online access often obtain assistance from family, friends or travel agents.

     

    Is this website secure?

     

    Yes.  The applicant's personal information and transactions on this website are secured with a Web server certificate through Secure Sockets Layer (SSL) encryption.

     

    Can an applicant access the Website more than once using the same login information?

     

    Login information will allow the applicant to access the Website and schedule/reschedule as many times as the applicant would like before the reschedule/cancel deadline in the confirmation email.

     

    The confirmation e-mail the applicant received has strange characters.   Why?

     

    Please note that when using certain e-mail clients, for example Hotmail and Yahoo, the e-mail formatting may not appear as intended.  The applicant's information has been stored correctly and the strange characters do not indicate any errors in the applicant's data.

     

    Why are the internet pages loading so slowly?

     

    The applicant's personal information and transactions on this website are secured with a Web server certificate through Secure Sockets Layer (SSL) encryption.  SSL secured sites are generally slower than similar sites without encryption.

     

    The applicant could not find an available appointment in time for the intended trip.   What can the applicant do?
    Log in again and if the applicant has not yet scheduled an appointment, please look at the calendar again.  Availability can often change, due to other applicants having canceled their appointments.  If the applicant now wishes to change a previously booked appointment, they must cancel their current appointment to view the calendar.  If the applicant feels the travel situation is an emergency, the applicant should refer to the the Expedited Appointments information located in the left hand menu on
    http://barbados.usvisa-info.com for more information.  If the applicant requires a visa to travel to the United States, we recommend not purchasing non-refundable tickets until the visa has been issued.

     

    What happens if the applicant loses a passport and obtains another one before the scheduled appointment date?

     

    The applicant can attend the scheduled appointment and present the new passport.  If the applicant is not able to obtain a new passport before the scheduled appointment date, the applicant must cancel or reschedule the appointment.  An applicant will not be able to apply for a visa without a valid passport.  Please bring a copy of a police report if the passport was stolen.

     

    How does an applicant reschedule or cancel an appointment?

     

    After the applicant schedules an appointment, the confirmation screen and confirmation email will show a date and time by which any changes to the appointment (reschedule or cancellation) must be made.  To reschedule or cancel the appointment, the applicant may log in to the system using the passport number, date of birth and nationality prior to that date/time.  Once the applicant logs in, they may select cancel or reschedule from the options on the Applicant Summary page.

     

    How many times can an applicant change the appointment date?

     

    The applicant may change the appointment date as many times as needed before the reschedule/cancel deadline in the confirmation email.

     

    How do I add a family member to an already scheduled appointment?

     

    If you want to add a family member(s) after you have scheduled an appointment, you will need to cancel your appointment first.  Please note, depending on the calendar availability, there is no guarantee that you will be able to schedule the same date and time as originally scheduled.

     

    To cancel your appointment you may log in to the system using your passport number, date of birth and nationality.  Once logged in, select Cancel from the options on the Applicant Summary Page.  When the appointment is cancelled, you will be prompted to add a family member.  You will need the DS-160 confirmation number and the MRV fee receipt number for each family member that you add.

     

    You may not change or cancel any of the family member's appointments including yours on the date of the appointment.

     

    What happens if the applicant cannot attend the interview on the appointment date? Can the applicant give the appointment to someone else to attend instead?

     

    The applicant should reschedule or cancel appointments as soon as the applicant is aware of the conflict.  The appointment is non-transferable.  Only the person(s) scheduled will be allowed to enter and attend the appointment.  Another person cannot attend the applicant's appointment.

     

     

     

     

     

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