BASSETERRE, St. Kitts & Nevis (November 22, 2016) – In its continuing effort to enhance its customer service experience, telecommunications full service provider FLOW has recently rolled out its new and improved Customer Care service.
Working in conjunction with its new state-of-the-art Customer Call Centre located in Kinston, Jamaica FLOW customers can experience vastly improved call response times when having to contact customer care for assistance. Of the improved service, FLOW St. Kitts & Nevis General Manager commented, “At FLOW we are committed to anticipating the needs of our customers, whether they are business or residential.
A part of this is ensuring that every point of contact in our service delivery not only meets but exceeds the expectations of our valued customers. With the investments that we are continuously making, it is our intention to make a step change in the level and quality of customer service that we dispense”.
With this new roll-out, FLOW wishes to take this opportunity to remind all customers of its Customer Care Quick Access numbers:
• For General Customer Care & Technical Support dial “611" from your FLOW Mobile or Landline, or search for “Customer Care” in Contacts on your FLOW Mobile Phone and call the number provided; all FLOW mobile SIMs are pre-provisioned with this number.
• If calling from a non-FLOW number, dial 1-800-804-2994 or 465-1000.
• Our Customer Care Hotline is available 7 days a week, 24 hours a day.
• This call is free when calling from a FLOW Mobile or Landline number.
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