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Royal St. Kitts Hotel
 Front Office Manager Date Posted: Jan-12-2022 
Company Royal St. Kitts Hotel
Address P.O. Box 406, , St. Kitts
Deadline none provided.
Category Executive and Management
 Job Description

    Title: Front Office Manager

     
    Department: Front Office
     
    Reports to: Operations Manager/General Manager
     
    Job Summary: The Front Office Manager is responsible for ensuring that we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front Desk, Night Audit, Concierge and maintenance requests. They are responsible to guide these departments in achieving our strategic directions through continual focus and reference to these strategies and to our vision. The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
     
     
    Responsibilities:
     
     
    • Coordinates management of the Front Desk and Night Audit, to ensure a smooth operation and the highest level of guest satisfaction.
     
     
    • Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.
     
     
    • Maximizes room revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices.
     
     
    • Oversees group business, reviewing and ensuring details of conference or group resumes are met.
     
     
    • Responsible for balancing operational, administrative and employee needs.
     
     
    • Reviews arrival reports including Regular Guests as well as VIPs to ensure all special requirements are met or exceeded.
     
     
    • Knows all emergency procedures and general crisis situation management, including fire and emergency procedures and ensures all employees follow these procedures ensuring guest safety.
     
     
    • Develops, implements and maintains Service standards.
     
     
    • Effectively maximizes inventory levels during high occupancy/sold out nights.
     
     
    • Complies with the company policies, safety and general procedures and code of ethics.
     
     
    • Performs any and all other tasks which are assigned.
     
     
    • Participates in the Manager on Duty Program
     
     
    Requirements:
     
     
    • More than 3 years Front Desk experience
     
     
    • More than 2 years of Managerial experience
     
     
    • Understanding of budgeting, labour costs and hotel operations
     
     
    • Excellent customer service and communication skills
     
     
    • Experience with Microsoft office, Excel and property management systems and software
     
     
    • Problem solving aptitudes
     
     
    • Able to work in a team environment
     
     
    • High work standards - Sets high standards of performance for self and others
     
     
    All interested candidates should email their resume and credentials to hr@royalstkittshotel.com 
 Contact Information
Company Royal St. Kitts Hotel
Department Human Resources
Address P.O. Box 406, , St. Kitts
Phone 869-465-8651
Email hr@royalstkittshotel.com
Website www.royalstkittshotel.com
 Other Vacancies Available By This Employer  
Temporary Cook
Room Attendant
Security Officer
Houseman
Drywall Finisher/Painter

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