WE ARE HIRING!

Indirect & Outdoor Sales Supervisor

Applications are invited from suitably qualified persons to fill the above post in St. Kitts.

The role requires a hands-on self-starter with the ability to motivate and lead subordinates and others. S/he must be a skilled communicator who is able to convey information, ideas and policy to all sales staff and related levels within the organization

Primary Accountabilities

- Be a customer centric role model by coaching and supporting your team to always deliver an outstanding customer experience
 

- Supervise, lead and support the daily activities of the indirect sales department and supporting departments.
 

- Support training and performance management of assigned departmental employees.
 

- Responsible for implementing and monitoring departmental goals and KPIs.
 

- Implement and monitor tactical plans with the team to meet and exceed targets
 

- Set and agree targets with your team and Resellers.
 

- Serves as a liaison for the direct sales arm of the commercial department in the resolution of day-to-day administrative and operational matters.
 

- Ensures all residential sales generated through this channel are closed and back end issues are completed and resolved.
 

- Prepares and reconciles commissions for submission to manager for approval
 

- Ensures that appropriate tools, techniques and standards are being utilized in order to meet customers’ expectation
 

- Plans, coordinates and executes sales events and initiatives ensuring that the company’s corporate image and brand guidelines are adhered to and reflected in a positive light.
 

- Expand and manager the E-top up distribution footprint across St. Kitts & Nevis
 

- Investigates Customer Queries using relevant customer Databases
 

Desired Skills and Experience
 

- Minimum 3 years’ experience in sales or business roles
 

- Strong interpersonal and communication skills and the ability to work effectively in a team environment.
 

- Ability to create, compose and edit written materials.
 

- Ability to develop, plan, and implement short- and long-range goals.
 

- Ability to develop and maintain record keeping systems and procedures.
 

- Must be a driven, proactive, self-motivated individual with demonstrated ability to work as part of a team as well as work independently and with minimum supervision
 

- Computer literate with excellent knowledge of Microsoft Office Suite and active experience in using Word, Excel and PowerPoint programs
 

- Ability to adapt and operate in a fast paced, highly dynamic environment
 

- Strong analysis, problem solving, decision-making and negotiation skills
 

- Ability to work on weekends and public holidays if required
 

- Multi-culturally aware

Submission of Application and Resume
 

Interested persons are asked to submit his/her application and resume to skn-hr@cwc.com by 13th April 2021.