GENERAL OVERVIEW

The Customer Service Representative will assist Customers with any products/services needed and handles any Customer interactions for the Company.

DUTIES AND RESPONSIBILITIES:

• Engage with Customers and offer general assistance about items needed for purchase.

• Advise/instruct Employees on the best ways to handle Sales/Customers.

• Interface with Supermarket Management on Employees, product sales/promotions, and other operational matters.

• Organize department scheduling.

• Direct the coordination of the carry-out service for Customers with high volume and heavy purchases.

• Monitor the checkout stations to ensure all stations are properly staffed and Customer lines are moving swiftly.

• Monitor and approve all transaction overrides with the access key/card.

• Other duties which may be assigned.

REQUIREMENTS:

• Associate degree in Business Management.

• 3 years’ working experience in a supervisory position.

• Excellent communication and interpersonal skills.

• Strong organizational and time management skills.

• Be able to effectively work in a team environment.

• Customer service oriented.

• Ability to work in a fast-paced environment.

• Great attention to detail.

• Able to stand for long hours.

• Valid food handlers permit.

Applicants must submit their applications via our online portal www.ramstradingstkittsnevis.com/careers