The Following is a press release from Caribbean Voice and Data Services Ltd (CVDS) St. Kitts and Nevis
Caribbean Voice and Data Services (CVDS) began operations in St. Kitts in December 2004 after signing a Service Agreement with Cable and Wireless. This agreement allowed Cable and Wireless Customers to access the CVDS network for making International Calls. According to the agreement Cable and Wireless was to give a 99.9% service quality to our customers.
From the inception of the service, CVDS has been having problems with the quality of the service provided by Cable and Wireless. As our clientele grew, the service worsened. Numerous complaints were made to Cable and Wireless. The service did not improve.
CVDS customers complained of the quality of the service and soon discontinued using our service. Our solicitors wrote to Cable and Wireless requesting a meeting to resolve the problem. We did not have a meeting. However Cable and Wireless, by letter dated August 22nd, demanded full payment by the 5th of September 2007, failing which our services will be terminated.
CVDS has brought the matter to the attention of the National Telecommunication Regulatory Commission (NTRC) with the hope that it will be able to assist in resolving the impasse between CVDS and Cable and Wireless.
As a result of this action taken by Cable and Wireless, we have instructed our Solicitors to proceed to take whatever action is necessary to have the matter resolved and have our services restored.
At present we are asking the public to be patient and to avoid using the CVDS phone card (777) until the matter is resolved and a subsequent announcement is made.
This will only affect the CVDS calling card customers who access the service by dialing 777 or 18007449090. The customers with the CVDS VOIP service are not affected.
We thank all of the CVDS customers both past and present for their patronage over the past three years. We would like to assure you that the steps we are taking are to ensure that quality service be given to our customers. We will continue to do everything possible to ensure that our customers receive quality telecommunication service in accordance with the telecommunication Act.
Thank you and have a blessed day.
