***NB. Please remove all Text Message Signatures and other information that may be sent along with your text message before you send a text to this service!***
1) What is Text TopUp?
This service allows LIME customers to top up a prepaid mobile phone using SMS Text message.
2) How do I sign up for Text TopUp?
3) What is the cost of using the service?
All text messages for using this service are free of charge.
4) What number do I text to TopUp?
To TopUp your mobile phone send your text message to 333.
For convenience save the number in your phone book so you can find it quickly and easily.
5) What amounts can I TopUp?
You can TopUp with any amount between EC $5.00 and EC $200.00 for all LIME countries at any one time.
For The British Virgin Islands (BVI) and Cayman Islands TopUp from USD $5.00 to USD $100.00 at any one time.
6) How do I pay for the TopUp?
When
SIGNING UP for the service, you would be asked to provide your credit or debit card information which will be used to pay for the TopUp.
7) How long does it take to credit a mobile phone?
Credit is applied to your phone instantly!
8) What happens if I don't have call credit?
Text messages are FREE of charge for this service, so it is possible to use Text TopUp when you have no call credit.
9) Can I use Text TopUp service while roaming?
Yes. Once the other network supports text messaging you will be able to request and receive TopUp while roaming.
Separate mobile operators charges may apply.
10) Can I add credit to any other LIME numbers using Text Top Up?
Yes. You can add credit to any valid LIME prepaid number in the Caribbean using Text TopUp.
11) Can I change my registered information?
Yes. When logged in, go to:
1. The �My Account� Tab,
3. Adjust your information as needed.
12) How secure is this service?
The service is Extremely Secure and Safe!
It can only be used from mobile numbers that you registered with us.
It requires your registered 4-Digit PIN in order to TopUp a phone that is not registered to your account.
It is important that you delete any messages To or From this service once you are finished reading them.
13) What should I do if money is deducted from my credit or debit card and I did not receive the TopUp?
Contact SKNVibes customer service team using the information provided below.
14) If I have a problem or wish to give feedback, who do I contact?
Contact SKNVibes customer service team using the information provided below.
***NB. This service has several built-in security features designed to monitor and prevent fraud.
