The Cable, 21 November, 2018 -- Staff of The Cable are now prepared to take their customer service levels to new heights following 4 days of training in business etiquette and customer service. With no exception, every Technician, Cashier, Call Centre and administrative staff and the Executive team were provided with the strategies, tools and tips to enhance their quality of service delivery.
At the beginning of each day, the recently-appointed CEO – Patricia Walters, reminded the staff that they operate in a very competitive space. “The quality of service that we give to our customers will determine if those we have will stay and those from the competition will be won over,” she reinforced. A strong advocate of meeting and exceeding the needs of customers, she encouraged each cohort to be receptive to the information and use it to improve their interaction with customers.
Conducted by The Protocol and Personal Branding Professionals Inc (PPBP) through its Trainers Roland Renne and Laverne Caines, the four-day exercise demonstrated the important linkages between business etiquette and customer service. Senior Trainer, Roland Renne emphasized that a good understanding of these two components are integral to creating a strong organizational brand.
In a post-workshop comment, CEO Walters intimated that there will be many more opportunities for training of various kinds, but she was keen to set the tone beginning with customer care very early. “We are about transformation in what we do and how we do it; this will be eventually seen in the work that will be done with the physical space, as well as our products and services. Ultimately our aim is to win the loyalty of every customer while expanding our customer base, and our plans strongly support this vision,” she shared.
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