April 8th, 2019 -- Communication has come a long way and with the smartphone our ways of communicating are changing from talking to texting. “We have seen an increase in questions through our facebook pages. Texting lowers the communication barriers, people just want to send a message and get a quick response” says Philip Matthews of Budget Marine St.Kitts.
“To accommodate our customers we have introduced a whatsapp number. We have introduced the whatsapp number in other Budget Marine locations and the response has been very positive. Most of the messages coming in are pricing or availability requests. People usually know what they want and asking a quick question avoids them from using their limited dataplan for downloading websites and navigating pages. Another obvious advantage is that customers receive confirmation that they will be able to get what they want when they visit the store.”
The Whatsapp number is yet another initiative of Budget Marine to continue building on their customer service. Free wifi in-store, an easy special ordering system due to customers’ requests of specialized items and delivery of goods are some of the other services they already provide. “Adding the whatsapp as a means to contact us just makes sense and we will be happy to answer any inquiries sent to our whatsapp number +1-869-660-8933.”, Matthews concluded.
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