BASSETERRE, St. Kitts - WITH residents slowly returning to work and others remaining unemployed, regional furniture giant COURTS has launched a new credit plan that will assist its customers in not having to default on their repayment.
Under their new Credi-Care Programme, those persons who are unemployed and are making credit payments can have a freeze on their account for two months in the first instance and a further two in the second.
The company launched the initiative on Wednesday (Oct. 7) at a simple ceremony at the entity’s Basseterre Branch.
COURTS St. Kitts and Nevis Country Manager, Trudy Lewis-Allen in explaining moves taken by the company to assist its customers, pointed out that they were among the first to allow 100 percent late fees to aid clients.
“Today, consistent with the commitment to provide credit support to our customers, we are pleased to announce a landmark credit recovery programme. Credi-Care is a comprehensive credit relief system designed to assist customers who have been impacted by COVID-19 directly or indirectly.”
While noting that each customer’s situation is unique, the Country Manager said the new programme caters directly to finding solutions to deal with those problems.
“The Credi-Care programme provides personalised solutions to help service your account and restore your credit rating,” she added.
In explaining the purpose of the programme, Credit Manager at Courts, Jenise Charles said that it is geared towards providing credit assistance to those affected by the COVID-19 pandemic.
According to the manager, the main objective of the programme is to ease the challenge of customer payment, make monthly payments easier for customers and make it easier for customers to show for their essentials, while at the same time improve their credit rating.
Under the new programme, there is a payment holiday freeze, a refreeze, credit protection insurance and a refinancing option.
The new programme has already been implemented and customers are urged to take advantage if they were affected by the virus or have been laid off while they are making payments to the company.
According to the Credit Manager, the programme is running until the end of the year, but if there is a desire for it to continue a review would be undertaken and a decision would be made.