BASSETERRE: ST. KITTS October 1, 2009: LIME, the Caribbean’s only full service telecomms provider is poised to introduce a simpler, “greener” bill as it continues to deliver on its publicly-declared Go Green initiative.
Both business and residential customers will be able to select one of three billing options—either--- a summary bill, the existing detailed bill or an online bill.
Customers who choose the summary bill option will still be able to access their call details on the My LIME Customer Portal at www.time4lime.com. Where those customers do not have access to the Internet, they can request their detailed billing either from a Customer Service Agent in their nearest LIME store or via the toll-free number 1-800-744-2994.
The online option is a totally paperless option which means that customers will not receive a printed bill but will receive all billing information via our online My LIME Customer Portal at www.time4lime.com. “The online option will not only provide a better customer experience but also supports our recently-launched Go Green campaign. And with all of our printed bills now being double sided to reduce our use of paper, we are encouraging our environmentally-conscious customers to go green with us by either going paperless for their bills or opting for a Summary bill only,” commented Country Manager, Mr David Lake.
Fashioned from the inputs and opinions of several groups of customers, the new bill format will be easy to understand and has been simplified by adding easy to read headings which provide information under Your Account, Your Rewards, Your Bill and Your Spending History. A simple at-a-glance account summary, easy to read text that is more user friendly and relevant marketing messages will be some of the distinguishing features of the new bill. In St. Kitts & Nevis, mobile and fixed calls will now be grouped by charge area on the new bill.
Customers may have already noticed a series of announcements informing them of the new bill options via radio and the newspapers. A bill insert in the first bill after these changes are implemented will also provide a thorough explanation of the new bill as will other point of sale material available in LIME stores.
Along with the new simpler bill, LIME will soon be launching a new “My LIME” customer portal at www.time4lime.com. This will be an easier to navigate website where customers will be able to find the answers to most questions or chat online with a LIME customer service representative. There are lots of new features on the portal including a section where you can select how you receive any promotional information. For example if you would rather receive an e-mail telling you about the latest offers than a text you simply select that option. Customers will also be able to save time and money by managing accounts and paying bills directly online.
Throughout the region, our single point of contact email address is customer.service@time4lime.com where our Customer Service reps will be happy to respond to all customer queries .
For more information on LIME visit www.time4lime.com.
