February 18th, 2021 -- National Bank would like to provide an update on the IT security incident that we recently experienced. We are continuing to implement our plan to swiftly restore all of our services and apologize once again for the disruption to our services.
The Bank is fully dedicated to ensuring that our customers are able to access all of our services as soon as possible so we have been working tirelessly to get our online and app-based systems back up and running. We know how important these services are to our clients and are pleased to say that the Bank is currently uploading all manual transactions to our systems. Our mobile app and our online services will be restored as soon as this process is completed. Customers will be able to login to their accounts and all transactions logged so balances will be up to date. We would like to reassure our customers that there has been no theft of funds from the bank.
It is important to note that credit card services have not been impacted by this incident.
The following services have also been restored and are fully operational:
• ATMs
• Wire transfers
• Point of Sale
• Telephone
• Debit Card Services
• Emails
Finally, we would like to thank you for your understanding and patience during this temporary disruption. It is important to stress that this is an isolated incident and we have never experienced a similar incident in our history. The Bank is completely committed to taking the time to ensure we are keeping our customers informed of accurate, verified and relevant updates.
Management
St. Kitts-Nevis-Anguilla National Bank Limited
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