Basseterre, St. Kitts (October 11, 2006) - Digicel, the fastest growing mobile telecommunications provider is making it easier for prepaid customers to receive credit on their prepaid mobile phones in St. Kitts and Nevis, and the wider OECS.
WebFlex, as the new service is called, is a secure Internet-based method that allows for persons with credit cards, to add credit to prepaid mobile phones via the web with their Visa or MasterCard.
WebFlex can be accessed by visiting www.digicelstkittsandnevis.com, and choosing the WebFlex link. Webflex will become available to Digicel Mobile users in St. Kitts and Nevis as of mid night Thursday October 12, 2006.
According to Errol McGlothan, "Digicel is delighted to be able to offer our prepaid customers yet another method of recharging their Digicel mobile phones. Webflex has the added convenience of allowing customers to top up while at home or roaming. We continue to strive to meet our customer's needs and offer convenience in the service we provide to the Federation of St. Kitts and Nevis."
"Since Digicel's entering into the St. Kitts and Nevis market ten months ago, we have continued to enhance the mobile experience for all users and this is yet another innovation from our hard working products team," says Kevin Edwards " Market Manager, St. Kitts and Nevis.
Edwards continued, "Another exciting opportunity available to our customers with Webflex is, their friends and families at home or overseas can send them credit for their phones from the web with the click of a button and a credit card."
Service Type: Prepaid TOP UP/ Web
Service Number: None
Launch Date: October 6, 2006
Service Charge:
v Registration - a random figure between $0 and $1 USD
v Service Charge - None
1. What is WebFlex?
2. What denominations can I add with WebFlex?
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In the OECS (St. Lucia, Barbados, Grenada, St.Vincent and the Grenadines, Anguilla, Antigua and Barbuda, St.Kitts and Nevis, Dominica), customers will not be restricted to particular denominations. They can add any amount between $10 and $250 XCD
a. E.g. $12.14 XCD or $212.28 XCD
3. Can I add credit to my postpaid phone using WebFlex?
4. What do I need to access WebFlex?
5. How do I login in to WebFlex?
To access:
6. Do I need to register in order to use WebFlex?
7. What steps must I take in order to register successfully?
1. Create username and password, Enter Personal
Information, Enter Credit Card Information
2. Request random transaction amount from the bank
3. Enter random transaction amount and submit
8. What information is required in the registration process?
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A unique username and password
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A valid email address
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Personal information including valid identification (i.e. driver's licence, passport, national ID) and security question and answer
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Credit card information: Type of credit card (Visa, MasterCard or Keycard), name on the credit card, expiry date and credit card number
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The random transaction amount generated during registration (to be requested from the bank)
9. Is there a charge to register for WebFlex?
Yes. A random value not exceeding $1 USD will be charged to your account during registration. This amount is reversed within 24 hours of the payment and is charged for the sole purpose of verifying the person registering the card before completing the registration.
10. How will I know when I have successfully completed the registration?
Your initial registration details will be sent to the email address provided during registration.
The email includes a link that allows you to go back to the approval page should you want to complete the registration at a later time.
Once you have entered the correct transaction amount received from the bank, the registration is complete.
11. Can I register multiple cards under the same account (username and password)?
1. Go to the tab "Registered cards".
2. Select the link "add new card".
3. Insert credit card details
If multiple cards are added then when you login to make a payment you can choose which credit card you want to use to pay a particular bill.
12. Is there a limit on the number of cards I am allowed to register?
13. Can the same credit card be registered twice even for two separate accounts?
Yes. A credit card can be registered to two accounts as long as each account registers the correct credit card details.
14. Can I change my password?
1. The "Change Password" tab.
2. Enter old password
3. Enter new password.
4. Confirm new password.
5.
15. How do I add credit using WebF lex?
1. Enter transaction details ( phone number and amount to be paid; also include your username)
2. Enter your Online Payment username and password
3. Confirm payment and credit card details - choose card (if multiple cards are on your account) and the card's CVV2 (the last 3 digits of th e number on the back of the card)
4. If you use additional security, enter payment code
5. Select "pay"
16. Is there a service charge for each top up?
No. There is no charge to use the service.
17. Am I limited to adding credit to one Digicel number using WebFlex?
18. Will I be able to keep track of my transactions?
1. Once logged in, WebFlex allows you to track your transactions done using the WebFlex service.
§ Go to the "History" tab (Payment details are listed).
§ For additional information select the link for "details" to the right of each listed transaction.
2. A payment receipt is emailed after each payment. You are encouraged to save this email
3. At the end of each transaction a payment confirmation page is displayed. You are encouraged to print this page and keep for reference.
19. Can I change my personal information?
1. The "Profile" Tab,
2. Select the link for "Change Profile"
3. Adjust as needed.
20. How long does it take for my transactions to be registered on my Digicel prepaid account?
21. Can I use the WebFlex service overseas?
22. Can I access WebFlex from a WAP handset?
23. Will I receive a receipt for transactions done via WebFlex?
Yes. A receipt will be sent via email, notifying you of the transaction details e.g.
PAYMENT RECEIPT
Payment ID: 442
Service: WebFlex
Amount: 3.465 XCD
Date created: 05/12/2006 14:05:39
Date paid: 05/12/2006 14:06:12
Card: xxxx xxxx xxxx 9280
Approval code: 020350
24. If the WebFlex service is offline as a customer care agent what should I do?
25. What should I do if money is deducted from my credit card and the amount does not reflect on my account?
Ø Payment ID
Ø Amount
Ø Date
Ø Last 4 digits of credit card
Ø Account number
Ø Telephone number
Ø Payment type
Ø Approval code
