Customers to be automatically migrated to new site
BASSETERRE, St. Kitts, October 14th, 2011 -- LIME customers who currently use the old bill payment websites to view and pay their bills will have more options and enhanced security features when the company launches the new site features on October 31. Customers with valid and current e-mail addresses will be automatically migrated to the new system.
Although existing MyLIME customers will still be able to access and use all the services as before, such as simplified bills, on-line top ups, and the convenience of online chats with a representative, etc, they will also be able to sign-up for services using this medium.
“We are constantly working to improve the way we serve our customers and that’s what this is about. Everything that they used to do before they can continue to do and then some because now they can also order select services online, but the most significant thing for us is that we are providing greater security and flexibility for our customers,” explained Grace Silvera, Regional, VP Marketing and Corporate Communications.
When the system goes live customers will also be able to view and pay their bills online, check their prepaid balances and call history, send free text messages, test their broadband speed, check the number of reward points earned on their account and redeem their points for AAdvantage Miles. Additionally, they will be able to download bills in Excel format, pay another customer’s bill and view unbilled calls duration and cost.
Most existing LIME e.Services Customers will be migrated to the new portal seamlessly. However, customers with incorrect or outdated e-mail addresses or for whom LIME has no address on the old portal will have to log on to www.lime.com to create a new account.
LIME business customers who wish to access their LIME accounts from the new Customer Portal will need to contact their account managers to facilitate their set up.
All LIME customers are encouraged to signup for a MyLIME account and are being asked to contact the company at [1 800 804 2994] or visit www.lime.com for more information on LIME and the MyLIME Customer Service Portal.
For media enquiries please contact: Laverne Caines, P: 869 465 0985; Email:laverne.caines@lime.com
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