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| Press & Public Relations, Nevis Island Administrat |
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Charlestown Nevis (February 12, 2004) Co-Manager of the Nisbet Plantation Beach Club, Mr. Don Johnson told his staff on Wednesday 11 that the success was not one that had been won but one that had been earned.
He was at the time addressing his staff during a brief celebration ceremony, on the attainment of their 7th ‘AAA’ Four Diamond Award’ for services rendered in the hospitality industry. He noted how thrilled he was to honour his staff who through hard work, perseverance, teamwork and dedication, earned them the coveted four-diamond award for the seventh consecutive year.
He said, “It is very important to understand that this is not a celebration for an award that we won, but it’s an award that we earned every year. The criteria every year is more challenging as the number of hotels and the quality of property increased dramatically. This causes the bar to be raised for us to continually improve our standards and challenges to the highest level possible.”
The ceremony which was held on the picturesque lawns of the hotel, not only saw the keynote speaker, Ms Jeanette Grell-Hull imparting a number of tips for improvement but the staff being honoured for their hard work and dedication during the year 2003.
Ms Grell-Hull, an award winning Travel Agent congratulated the management and staff on their achievement of the four- diamond award and for receiving the five-diamond award for their service.
She told the employees that the greatest asset of any business was its staff and that they should know and understand that because the management already knew it. She said, “All of you are different and you come from different homes, and in some cases there is a difference in culture, but you were able to hang in there and work together for the benefit of all.”
In observing that they had won the four-diamond award seven times, Ms Grell-Hull wondered if any one had figured out how it was accomplished, and responded, “It took you time to get the job done, you had to reach high, you had to be persistent, committed and positive and you had to believe in yourself and your employee.”
Ms Grell-Hull who has being a travel agent for over 25 years, pointed out five areas that can motivate an employee in the continual process of being positive and productive in every thing they do. She noted their time, get the job done, reach high, persistence and commitment.
Meanwhile, five employees were awarded for their perfect attendance during the year 2003 where they did not miss a day from work and were on time each day. These were, Mr. Hugh Gooden, Security Department, Ms Hazel Nisbett and Ms Hyacinth Maynard, Housekeeping Department, Ms Joycelyn James who received the award for the last four years and Ms Glendina Liburd from the Food & Beverage Services.
Three prizes were given for the employees who received comment cards for the most number of times they impacted positively on a guest. 1st prize went to Mr. Patterson Flemming, Maitre’D, 2nd prize went to Ms Violet Gumbs, Food & Beverage Supervisor and 3rd prize went to Ms Roslyn Jeffers, Waitress.
The Employee of the Year 2003 was Mr. Kurt Lake, a Bartender who recently joined the staff with no experience, and the Employee of the month for January 2004 was Tracey Brandy a Front Desk Receptionist.
Mrs. Pam Martin, Administrative Assistant, won a slogan competition, which is held on an annual basis by employees of the hotel. The slogan, “The four diamond award is ours again, come see for yourself then tell all of your friends,” was displayed on several t-shirts that were presented to the employees. The ceremony ended with a cocktail reception. |
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