ROADTOWN Tortola BVI, August 24th, 2012 – Public Officers nominated to be Complaints Officers for the Public Service concluded a week-long training workshop today focused on the Internal Complaints Procedure that will soon be launched for all Government departments and units.
The implementation of the Internal Complaints Procedure, which is being led by the Deputy Governor’s Office, will be established to ensure that customers have a step-by-step guide in the event they need to file a complaint against a Government office.
The purpose of the workshop, which is grouped by ministries, is to ensure Complaints Officers become familiar with their roles and learn the necessary skills to avoid customers having to file complaints. The training therefore focused on effective leadership and management, conflict resolution, customer service, and understanding the new complaints management procedures.
Deputy Governor Mrs. V. Inez Archibald explaining to public officers the purpose of the Internal Complaints Procedure in her monthly message for July said, “The Internal Complaints Procedure for the Public Service will give customers guidelines on how to go about registering a complaint about any service provided by the Public Service.”
She added, “It is an excellent tool that will help to assist the public service in identifying strengths and weaknesses and the public will play an integral role with assisting in identifying these through the Internal Complaints Procedure.”
At the conclusion of the workshop, complaints officers will be versed in techniques that can reduce the number of conflicts and complaints in departments as well as identify and describe the types of conflicts that are formed in organisations that might pose a challenge to good customer service.
The Deputy Governor’s Office remains committed to ensuring public officers are held accountable for the level of services provided to customers. The implementation of the Internal Complaints Procedure brings us one step closer to being accountable to our customers and reaching our World Class goal of exceptional customer service.
*************************
DISCLAIMER
This article was posted in its entirety as received by SKNVibes.com. This media house does not correct any spelling or grammatical error within press releases and commentaries. The views expressed therein are not necessarily those of SKNVibes.com, its sponsors or advertisers
British Virgin Islands News