St. Kitts Employees Among Customer Cup Award Winners
BASSETERRE, St. Kitts – The American Airlines team at Robert L. Bradshaw International Airport in St. Kitts (SKB) celebrates a customer service victory this week as American honored its local airport team with the Customer Cup award for improved customer service for the first quarter of 2013.
The Customer Cup award is categorized by market size from largest to smallest airports according to flight activity. The award recognizes employees for their performance in customer service at the airport and is based on customer feedback. The American team at St. Kitts was awarded the Customer Cup for improvements in various metrics including likelihood to recommend, overall flight experience and on-time departures.
American Airlines is serviced by American Eagle employees at Robert L. Bradshaw International Airport. Team members put forth their best effort assisting customers with the check-in process, minimizing customers’ wait at the gate and providing personalized service throughout the travel process.
“This award reflects the passion, commitment and hard work of our team in St. Kitts, and it is evidence of their constant focus on our customers,” said Alfredo Gonzalez, American’s Managing Director for the Caribbean, who traveled to St. Kitts for the celebration. “This award recognizes the team’s commitment to deliver excellent customer service and create a memorable travel experience for all our clients.”
The Customer Cup is part of a wider focus American has put toward improving customer experience, and employees are encouraged to bring forward ideas and solutions to improve the travel experience.
Currently, American offers flights to St. Kitts from Miami and New York JFK. The airline offers up to 11 weekly flights between St. Kitts and the United States.
About American Airlines
American Airlines focuses on providing an exceptional travel experience across the globe, serving more than 260 airports in more than 50 countries and territories. American’s fleet of nearly 900 aircraft fly more than 3,500 daily flights worldwide from hubs in Chicago, Dallas/Fort Worth, Los Angeles, Miami and New York. American flies to nearly 100 international locations including important markets such as London, Madrid, Sao Paulo and Tokyo.
With more than 500 new planes scheduled to join the fleet, including continued deliveries of the Boeing 737 family of aircraft and new additions such as the Boeing 777-300ER and the Airbus A320 family of aircraft, American is building toward the youngest and most modern fleet among major U.S. carriers. American's website, aa.com®, provides customers with easy access to check and book fares, and personalized news, information and travel offers.
American's AAdvantage® program, voted Airline Program of the Year at the 2013 Freddie Awards, lets members earn miles for travel and everyday purchases and redeem miles for flights to almost 950 destinations worldwide, as well as flight upgrades, vacation packages, car rentals, hotel stays and other retail products. The airline also offers nearly 40 Admirals Club® locations worldwide providing comfort, convenience, and an environment with a full range of services making it easy for customers to stay productive without interruption.
American is a founding member of the oneworld® alliance, which brings together some of the best and biggest airlines in the world, including global brands like British Airways, Cathay Pacific, Iberia Airlines, Japan Airlines, LAN and Qantas. Together, its members serve more than 840 destinations served by some 9,000 daily flights to nearly 160 countries and territories. Connect with American on Twitter @AmericanAir or Facebook.com/AmericanAirlines. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AMR Corporation common stock trades under the symbol “AAMRQ” on the OTCQB marketplace, operated by OTC Markets Group.
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