LIME hosts All-White Party, reaffirms commitments to consumers
By VonDez Phipps
Reporter-SKNVibes.com
BASSETERRE, St. Kitts – WITH much fun, food and festivity, LIME, formerly Cable and Wireless, hosted ‘White Night’ last evening (Nov. 20) for some of its most valued customers and business partners, reaffirming its commitment to delivering better service, products and value.
The night came alive with live steel pan entertainment and cultural performances by the National Drum Corps and Okolo Tegremantine Dancers who added a splash of colour to the all white cocktail. The event was held at the Sugar Bay Club and saw corporate heads, Ministers of government, Parliamentarians, business persons and members of the general public.
The new company theme, designed with a black background and six accented colours, was officially unveiled and symbolizes an artist making a fresh start on a clean slate.
LIME St. Kitts-Nevis Country Manager David Lake focused on how the company transformed telecommunications in the country as it has allowed, through technology, reduced cost and better working practices. He noted that business ten years ago and even in recent times has been defined by service level agreements which sometimes do not have the right impact on the customer.
“Now, we are at a point in our history where we have a choice to make: we could accept the way that business has been going for the past few years now or we could change. LIME has decided to adopt the latter approach. We no longer want to provide service the way we have always done. We want to do it in a better way; a way that suits the customer and not necessarily what is most convenient for us.
“But this will not happen overnight, achieving such takes time and we crave your indulgence, but we have already started and we have already made some great strides which have allowed us to make commitments to you.”
Lake said as a part of the company’s new commitments, customers would be provided with dedicated account management and would be given one bill to avoid the hassle of juggling several bill payments. He also indicated that LIME is committed to an open book accounting policy, where customers would be informed as to what is done with their finances and investments.
The Country Manager emphasised the company’s commitment to ensuring that in time of crisis, service would be available to customers, and guaranteed that service and normal communication would be restored within 24 hours. Lake added that LIME’s progress so far has allowed it to make new commitments in the area of education and promised that every primary school child would have access to a computer with internet whether at school, home or a highly secured and supervised facility.
In outlining some of the commitments of the new approach, Lake noted “We are committed to community development. In fact, and we will be having a LIME Day on which we will stop all of our day to day duties, get from behind our desks and go out and do something good for our community. We are going to institutionalise it and dedicate one day in every year for this. We encourage all our business partners to join us because if we each do a little, together we can do a lot!”
