KINGSTON Jamaica, August 30th 2013 – Kingston, Jamaica: Digicel Business announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognises Digicel Business for delivering outstanding customer service to its customers across the Caribbean, Panama and El Salvador
CEO of Digicel Business, Tom Carson, said; “Corporate customers across the world demand the highest level of customer service – and exceeding their expectations is something we pride ourselves on. As such, we are delighted to be recognised by Cisco for Excellence in Customer Satisfaction – the highest distinction a partner can achieve within the Cisco Channel Partner Programme. This is a testament to the quality of our staff and the focus on excellence in training and customer experience.
“We are seeing strong demand across all our markets for innovative and cost reducing communications solutions and, by bringing real value in cost reductions, we are also delivering improved levels of customer experience and helping them do the same for their end customers – a real ‘Win Win’,” concluded Carson.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Programme provides a framework for partners to build the sales, technical and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the programme's specialisations and certifications, Cisco recognises a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the programme validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities – critical factors in choosing a trusted partner.
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