Safe Harbor in Saint Kitts is looking for marina professional with exceptional customer service and business organizing skills needed to administer our marina operations, while assisting the team with safe towing and dock operations. Must have a friendly and accommodating demeanor and be able to multitask and prioritize requests and operational procedures while listening to and understanding customer needs with a reassuring style that exudes professionalism and integrity.
Essential Duties and Responsibilities
Waterside Operations
• Manage all waterside and dockside operations, including inbound, outbound, and intermarina vessel movements.
• Serve as the primary point of contact for all vessel activity within the marina.
• Maintain accurate and up-to-date records on the Dock Calendar.
• Analyze vessel requirements and coordinate with the General Manager to assign appropriate slip locations based on customer needs.
Captain Duties
• Perform all tug captain responsibilities, including escorting and towing services.
• Oversee and conduct day-to-day towing and escort operations.
Customer Service & Communications
• Greet all customers in person and/or via radio using proper radio etiquette.
• Communicate slip assignments clearly and professionally.
• Provide a Welcome Packet upon arrival.
Fueling Operations
• Coordinate day-of fueling logistics.
• Serve as liaison between vessel crews and fuel suppliers.
Tugboat & Equipment Maintenance
• Perform and document all required tugboat checks and services:
- Daily, weekly, and monthly inspections
- Coordinate annual services
• Schedule and oversee vendor maintenance for John Deere equipment and tugboats.
Administrative & Operational Tasks
• Conduct daily cord counts at all water slips.
• Ensure compliance with arrival and departure procedures.
• Monitor tides, weather, and line handler requirements for vessel movements.
• Always maintain safety and risk control standards.
Availability
• Must be available to work weekends and holidays.
• Must be able to work overtime as required.
Other Responsibilities
• Perform additional duties as assigned by the General Manager.
Safety and Environmental Responsibilities
• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
• USCG Captain's License or equivalent with towing endorsement
• Minimum 5 years yacht towing experience
• High school diploma or equivalent preferred
• 2-5 years’ marina experience preferred
• Good working knowledge of Microsoft Word, Outlook and Excel
• Ability to work safely around the water
• Must be able to swim
• Ability to lift 50 pounds
• Basic boat handling skills preferred
• Knowledge of basic power tools preferred
Minimum Soft Skills Qualifications
• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
• Follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Provides responsive service to our teammates and members
• Continuously puts forth the extra effort to accomplish duties
• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
• Works to build high performing teams while taking an interest in teammates’ professional development
• Organize, plan and manage teammates and processes efficiently
• Unfailing commitment to continuous learning and growth
• Acts with integrity and is open to feedback from all teammates
• Willingly coaches teammates through change and leads all situations with positivity
The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Additional disclosures available at https://shmarinas.com/hr-disclosures/.
