The Superyacht Assistant Dockmaster is responsible for assisting the marina team in order to serve marina customers and guests by performing a variety of tasks including but not limited to general operation of the docks, fueling, superyacht captain communications and assisting boaters. The Superyacht Assistant Dockmaster must work to maintain a safe and clean environment throughout the harbor and marina facilities.
Essential Duties and Responsibilities
• Provide SHM Yacht members and Superyacht Captains with the best experience possible.
• Greet all customers in a manner that expresses a kind, courteous and professional character
• Help orient members and guests to the marina, facilities, and answer other commonly asked questions.
• Essential understanding of Superyacht Network, departments onboard, and be the assistant to the dockmaster speaking with Captains and Department heads to offer marina services at the superyacht standard expected.
• Assist Yachts with arranging services and problem solving for marina yacht services.
• Work with the dockteam to maintain docks, walkways, grounds and other areas designated by management.
• Ability to communicate clearly with vessel captains by use of VHF radios.
• Perform services including overseeing and assisting docking and undocking of vessels, refueling procedures and all dock duties.
• Schedule and assisting with Marina Pump outs.
• Ensure docks and equipment are operational at all times.
• Availability to work overtime when required
• Ability to work weekends and holidays
• Other duties as assigned by Manager.
Technical and Physical Requirements
• Min of 5 years superyacht marina or onboard experience required.
• Able to swim 50 metres confidently and tread water for 3 minutes
• Ability to lift 30 pounds
• Superyacht communication experience.
• Previous yacht handling skills required.
• Previous customer service experience essential
• Valid Driving license.
• Superyacht Radio communication experience, and boat handling certificate required.
Safety and Environmental Responsibilities
• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately
Minimum Soft Skills Qualifications
• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously with fellow teammates and members
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Gladly provides responsive, and high level of service to our teammates and members
• Eagerly puts forth the extra effort to accomplish duties
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs.
The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fastgrowing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensa
